OUT OF STOCK/ IN SHORTAGE NOTIFICATION
We prioritize to ship out your orders as soon as they are ready.
If you would like to be notified of any Shortages or Out of Stock items in your Order before your order is shipped, please leave a Comment during Checkout to have us notify you before your order is shipped. Otherwise your order will be shipped without notification and the difference will be returned to you automatically
ESTIMATED DELIVERY TIME
When checking out your order, we offer an Estimated Delivery date.
These dates are estimates only and are not guaranteed.
Estimated Delivery date does not include several factors including Processing time in our warehouse - how quickly we can obtain and assemble items for your shipment.
Some orders may take longer to process/assemble before we are able to ship them.
*Please note that business days are from Monday – Friday only, excluding federal holidays within the U.S.
All Jewelry and Accessory Sale Items are final.
If you are not satisfied with your purchase, Returns may be made with a Return Authorization (RA) number.
Returns without a RA number will not be accepted.
There will be a 30% restocking fee, unless the return is for but not limited to defective, broken, or wrongly shipped items.
All refunds are CUSTOMER POINTS ONLY (STORE CREDIT). No exceptions.
Obtain Return Authorization (RA) number
In order to receive a RA number, you must make a Return Request by EMAIL ONLY within 5 business days of receiving your order.
Phone calls made will not be accounted for as having notified us within 5 days
**Return requests made after 5 days upon receipt will not be authorized**
Return Request Email Form
Fill out the form completely and submit it via email to firstname.lastname@example.org
*Please send photo(s) of the defective item(s) to the email
1) Company Name
2) Order #__________
3) Item #___________
5) Quantity #________
6) Reason for the Return
Return Shipping Fee
You are responsible for paying the shipping fee for the Returning items.
However, items returned for but not limited to damaged/ defective/ wrongly shipped items will be reimbursed with Store Credit when shipped in a reasonably sized Flat Rate packing slip or box with USPS ONLY (United States Postal Service) ***Shipping Fee for Return items will not be credited for any other methods. ***
Return Label/ Call Tags are not provided
*We must receive Return Items within4 business days from when Return Authorization (RA) number was issued.
Otherwise, Return will be considered late and authorization will be null/voided.
For Return Items to be accepted for Store Credit, items must be in their original packaging including tags
Return Shipping Address:
1001 E. 7th Street
Los Angeles, California 90021